TERMS OF TRADING


Welcome to Kähler Design's webshop

By trading on this website you automatically accept the following conditions. We therefore recommend that you read the terms carefully before shopping on our webshop.

Purchase of goods

When purchasing goods on Kähler Design's webshop you must fill in your personal information such as name, address and payment information. When this is done, you will receive an order confirmation on the email you provided. Once we have packed your goods and they are ready for pick-up by our chosen distributor, you will receive an email with your track & trace number. You will be able to track where your item is within 24 hours of this mail. is located using the distributor's website where you can enter your track & trace number. Once your package has arrived at the destination, you will typically also receive an email from the selected distributor. If you have any further questions, please contact customer service from Monday to Thursday 8: 30-16: 00 and Friday 8:30 - 15:30 at the following telephone number +45 45 17 37 01 or write to webshop@kahlerdesign.com.

You must be 18 years of age to trade with us. If you are under 18, you must have the consent of a parent or guardian.

At www.kahlerdesign.com you can only order items through our webshop. If you have any queries for items that are not on the site, please feel free to contact us.

If you can't find your order confirmation in your inbox, it may have ended up in your spam folder, so we recommend that you look for it there. If you still cannot find it, please contact our customer service. email to webshop@kahlerdesign.com and we will then send you your order confirmation on your purchase.

How to shop with us

To make a purchase with us, you have to go through 6 steps:

  1. Find the item (s) you want and put them in the shopping cart, then go to the checkout.
  2. Enter your personal information, name, address, telephone number, and email address, at the same time enter the delivery address if it differs from your billing address.
  3. Choose shipping method, parcel shop or home delivery.
  4. Verify that all personal and product information is correct. Then, accept our terms and conditions and privacy policy and proceed to the payment page.
  5. Enter payment information and complete the purchase.
  6. Upon approval, you will land on a confirmation page where you will be given your order number, and you will also receive an email with an order confirmation

Breakage guarantee

There is a break guarantee on selected parts of our frame, which means that you will receive a new, corresponding be free of charge when you submit a guarantee certificate at the same time.

Read more about Kähler Design's breackage guarantee here

Cancellation right

In addition to this period you have the right to undo the purchase without justification within 30 days. The cancellation period expires 30 days after the day you receive the item in physical possession. If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.

If the Christmas presents have been purchased from November 11, 2019, we will accept returns until to January 31, 2020.

If you wish to return our Advent Calendar 2019, then the entire calendar must be returned. Some items from the calendar cannot be returned for themselves. The expiry date for the Advent calendar is January 20, 2020.

How to use your cancellation

You add your return reason to the enclosed return slip, securely wrap the product in the enclosed package, or add another secure package, along with the return slip the prepaid return label outside the box, and delivers the package to the distributor selected at delivery. If you have any further questions regarding our return process, please feel free to contact our customer service. e-mail: webshop@kahlerdesign.com or on tel. +45 45 17 37 01. Please note that you cannot undo the purchase by refusing to receive the item or failing to collect it - unless you also let us know that you regret it.

Refund of your money

When you cancel, we will refund all payments we have received from you, excl. delivery costs. We will refund the amount without undue delay and in any case within 14 days from the date we received your return package. Remember to save the receipt that you receive from the distributor upon delivery of the package as documentation that the item has been shipped.

We will make such a refund with the same payment method that you used in the original transaction, unless you have explicitly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Testing the item and packaging

You are only liable for one. deterioration in the value of the product, due to the handling of the product other than that necessary to determine the nature, characteristics and manner of operation of the goods. 

You are usually allowed to examine the product in the same way that you can and must do in a business, but you must not use it. If you used it in a way that you can't or can't do in a business, and we can't sell it again, or can't sell it at full price again, then we expect to deduct the impairment in that amount, you must have back. If the item no longer has a trade value, we will not refund the purchase amount.

We recommend that you return the item in original packaging, otherwise it may result in a loss of value and thus you will not get the entire purchase price back. You should also make sure that the item is properly wrapped when you return it. You yourself bear the risk of the goods until we receive them. Therefore, save mail receipt as well as any. Track and Trace number.

Complaints
Kähler Design's webshop trades under the Purchasing Act and under the guidelines given by the Consumer Agency. Complaints are made in accordance with the rules of the Purchasing Act. This means that you can complain about the defects and defects of the product that occurred within 24 months of purchase. However, this does not apply to defects, damage or wear and tear caused by improper use, lack of maintenance or normal wear and tear. For complaints, errors and omissions or for missing deliveries, please write to customerservice@rdg.dk.

The Purchasing Act's deficiency rules apply to goods purchases.
When you shop with us as a consumer, you have a right of complaint for 24 months. If your complaint is justified, it means that you can either get the item repaired, exchanged, money back or a discount in price, depending on the specific situation.

You must advertise within a "reasonable time" after you discover the error. If you advertise within two months after the error is detected, the complaint will always be timely.

If the complaint is justified, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to get a receipt for shipping so that we can reimburse your shipping costs.

When returning the item, please include a detailed description of the problem.

We do not receive parcels without distribution or parcels sent by mail. COD.

If you have any questions, please contact customer service on tel: +45 45 17 37 05.

Appeals
If you disagree with our processing of your complaint, you can contact the Center for Complaints at the Competition and Consumer Agency, and then the Consumer Complaints Board.

Please note that certain conditions must be met before the Complaints Resolution Center and the Consumer Complaints Board can process your complaint. Read more on the Competition and Consumer Agency's website www.forbrug.dk and find a link to the Competition and Consumer Agency's online complaint form here. The Competition and Consumer Agency's address is Nævnenes Hus, Toldboden 2, 8800 Viborg.

Alternatively, you can also complain about purchases made online through the European online dispute resolution platform. When filing a complaint, you must provide our email address: customerservice@rdg.dk

Payment
At Kähler Designs webshop you can pay by debit card Mastercard and VISA.

The amount will only be deducted from your account when the goods are shipped from our warehouse.
All prices at Kähler Design's webshop are quoted in EUR and include 25% VAT.

Security
Security The security of Kähler Design's webshop is top-notch, as all communication between our payment system and the card holder is via an encrypted SSL connection (Secure Socket Layer). In other words, only PBS can access your data. Neither Kähler Design's webshop nor other unauthorized persons have the opportunity to view the payment information exchanged upon purchase. At Kähler Designs webshop, your personal contact information is 100% confidential and is processed in accordance with applicable law. We also refer to Kähler's personal data policy

Customs & VAT
If you order from an EU country, Danish VAT is paid, but no customs duty according to the rules on the free movement of goods.

Price errors and discount code errors
If a price is obviously wrong, and you should have discovered it, we are not required to provide the product at the wrong price. The same applies to the use of multiple discount codes, which results in an unreasonably high discount. If Kähler considers that the order is covered by this, the right to cancel the order is reserved. The products will be available for purchase at full normal price at any time.

Contact and company information
If a price is obviously wrong and you should have discovered it, we are not required to provide the product at the wrong price

Kähler Design A / S
Slotsmarken 1
DK - 2970 Hørsholm
Email: webshop@kahlerdesign.com
Phone: +45 45 17 37 05
CVR no .: 52 84 31 11

Terms & Conditions
Freight
Shipping costs are calculated by entering your information in checkout. For shipments in EU, freight is calculated individually. It is the current shipping costs on the website at the time of placing the order that is applicable.

In general
We ship all items as a parcel post, enabling us to track the parcel in case of any problems. The goods are insured during shipment and upon receipt we encourage you to check the contents of the package. If the package and / or content is damaged when you receive it, contact us as soon as possible.

We always pack the goods securely so that the risk of freight damage is minimized.

Where do we ship to?

We currently ship to (between 3-5 days):

  • Sweden
  • Germany
  • Belgium
  • Netherlands 
  • France
  • Spain
  • Italy

Shipping cost is calculated when you choose a shipping option in checkout.

Delivery time
Normal delivery time is:
EU: 5-7 business days

In case of missing deliveries, Kähler Designs webshop sends a new delivery free of charge.

The terms and conditions of trade were last updated on 11-11-2019

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